Ek996 Privacy Policy — Our Commitment to Protecting Your Data

1 Introduction

Ek996 is a trusted online gaming platform for users in Bangladesh. We believe trust and transparency are the foundation of any lasting relationship, and this Privacy Policy reflects that commitment. Here we openly explain what information we collect while you use ek996, how that information is used, and the measures we take to protect your privacy.

This Privacy Policy applies to the ek996 website, mobile app, and all related services. By using our services, you are considered to have accepted the terms of this policy. If you object to any part of this policy, please discontinue use of our services and contact our support team.

2 What Data We Collect

Certain information is required to create and manage your account on ek996. Without it, we cannot provide a secure and verified service. We only collect what is strictly necessary to operate our services.

While you use our site, your browser type, operating system, page visit times, and referrer URL may also be collected automatically. This information is not used to identify you personally — it is used solely to improve site performance.

3 How Your Information Is Used

Ek996 uses the data it collects exclusively for the purposes listed below. We do not use your information for any other purpose.

• Account Management: Managing all account-related activities including registration, login, password reset, and account settings.
• Payment Processing: Processing deposits and withdrawals, and maintaining transaction records.
• Identity Verification: Fulfilling anti-money laundering obligations and other legal requirements.
• Customized Experience: Personalized game suggestions and promotional offers based on your preferences.
• Security Assurance: Detecting suspicious activity and preventing fraud.
• Customer Support: Resolving issues and providing customer support.
• Legal Compliance: Complying with applicable laws, regulations, and directives from regulatory authorities.

4 Data Sharing & Disclosure

Ek996 never sells or rents your personal data to third parties. In limited circumstances where sharing is unavoidable, we take every precaution to ensure your information remains protected.

• Payment Processors: Necessary information is shared with bKash, Nagad, or Rocket to process transactions.
• Legal Authorities: Information may be disclosed in response to a court order or a lawful request from a law enforcement agency.
• Technology Partners: Server hosting and security service providers, bound by strict confidentiality agreements.
• Game Provider: Minimum data required for game operations, such as user ID.

Whenever data is shared with third parties, those parties are contractually bound to comply with our strict privacy standards. Any breach of these standards will result in termination of the relationship and legal action where necessary.

5 Cookie Policy

Cookies are small text files stored in your browser. ek996 uses various types of cookies to enhance your experience on the site. The different cookie types and their purposes are described in detail below.

• Essential Cookies: Used to maintain login sessions and ensure site security. Disabling these cookies may affect the functionality of the site.
• Functional Cookies: To remember your language preference, theme settings, and other personalized configurations.
• Analytics Cookies: To understand which pages on the site are used most. This information is completely anonymous.
• Security Cookies: Used to detect unauthorized access to your account.

You can delete cookies or block new ones at any time through your browser settings. Please note that disabling certain cookies may limit some features on ek996.

6 Security Measures

Ek996 uses industry-leading security technology to protect your data. Our security framework is built in multiple layers, so that if one layer is breached, the others continue to keep your information safe.

• 256-bit SSL/TLS Encryption: All data transfers are fully encrypted.
• Two-Factor Authentication (2FA): Additional OTP verification for account login.
• Firewall Protection: Advanced firewall protection to prevent unauthorized access.
• Regular Security Audits: Periodic security assessments conducted by independent third-party experts.
• Suspicious Activity Monitoring: Instant alerts when unusual login activity or transactions are detected.

7 Your Rights

Ek996 respects your right to full control over your personal data. You may exercise any of the following rights at any time.

• Right to Access: You may request to see what information we hold about you.
• Right to Rectification: You may request correction of any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: You may request that we stop using your data for certain purposes.
• Right to Data Portability: You may request a copy of your data in a structured, portable format.
• Right to Object: You may object to the processing of your data for specific purposes.

To exercise any of these rights, please contact our support team. We typically respond within 30 business days. Please note that in cases involving legal obligations or fraud investigations, we are legally required to retain certain data for a specified period.

8 Data Retention Period

Ek996 does not retain your data longer than necessary. Different types of information are held for different specified retention periods.

• Account Information: For the duration of the active account and a minimum of 5 years after closure (as required by law).
• Transaction History: 5 to 7 years (in accordance with financial regulations).
• KYC Documents: Up to 5 years after verification is complete (in accordance with anti-money laundering regulations).
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last a maximum of 12 months.
• Support Contact: Retained for up to 2 years after the issue is resolved.

Once the retention period expires, your data is securely and permanently deleted or anonymised. Even after account closure, we are legally required to retain certain basic information for a specified period.

9 Minor Protection

Ek996 is strictly for individuals aged 18 and above. We do not knowingly collect data from minors. Date of birth is required at registration, and our system automatically prevents anyone under 18 from creating an account.

If a minor is found to have registered an account, we will immediately close it and delete all associated data. Parents or guardians who wish to report a child's account are encouraged to contact our support team.

10 Policy Updates

Ek996 may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised. For significant changes, you may be notified directly via your registered mobile number or email.

Continued use of ek996 after any changes to this policy constitutes your acceptance of the updated Privacy Policy. We recommend visiting this page regularly. If you object to any changes, please contact us before closing your account.

11 Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to our dedicated privacy team. We are always here to help.

Our goal is to make ek996 the most trusted and transparent online gaming platform in Bangladesh. Your privacy and security are our highest priority. Thank you sincerely for choosing ek996.